Privacy Policy

MorrowVault is built around trust. Our service helps you create check-in plans, choose trusted contacts, and prepare private vault items that may be shared only under the rules you set.

This Privacy Policy explains what information we collect, how we use it, when we share it, and what choices you have.

MorrowVault is operated by MorrowVault (”MorrowVault”, ”we”, ”us”, or ”our”). If you have questions, contact us at support@morrowvault.com.

1. What We Collect

We collect information you provide directly, information created when you use MorrowVault, and limited technical information needed to operate and improve the service.

Account Information

When you create an account or join our waitlist, we may collect:

• Name, if provided
• Email address
• Phone number, if provided
• Login and authentication information
• Subscription or plan status
• Communication preferences

Check-In Information

To provide check-in features, we may collect:

• Check-in schedules
• Check-in status
• Missed check-in events
• Reminder settings
• Escalation rules
• Notification history
• Time zone and timing preferences

Trusted Contact Information

If you add trusted contacts, we may collect the contact details you provide, such as:

• Name
• Email address
• Phone number
• Relationship label or contact group
• Notification preferences
• Access rules assigned by you

We use trusted contact information only to provide the features you choose, such as alerts, verification messages, access instructions, or release notifications.

Vault Content

If you use the Final Vault, you may choose to upload or create:

• Written notes
• Final messages
• Emergency instructions
• Files
• Photos
• Account hints
• Contact lists
• Other user-generated content

Vault content is private by default. We use it only to provide the vault, storage, access, and release features you configure.

Payment Information

If you purchase a paid plan or SMS credits, payment information is processed by our payment provider. We do not store full payment card numbers on our servers.

We may receive limited payment-related information, such as:

• Billing email
• Subscription status
• Transaction ID
• Plan type
• Renewal or cancellation status

Device, Usage, and Technical Information

We may collect limited technical information, such as:

• IP address
• Browser type
• Device type
• Operating system
• App version
• Pages or screens viewed
• Feature usage
• Crash logs
• Performance data
• Approximate location inferred from IP address

We use this information to secure the service, fix bugs, understand product usage, and improve reliability.

Support and Communications

If you contact us, we may collect:

• Your message
• Contact details
• Support history
• Any information you choose to include in the request

2. How We Use Information

We use information to provide, secure, and improve MorrowVault.

Specifically, we may use information to:

• Create and manage your account
• Provide check-in reminders
• Detect missed check-ins
• Notify trusted contacts according to your rules
• Store and manage vault items
• Release information according to your configured settings
• Verify contact details
• Send service emails, alerts, and SMS messages
• Process subscriptions and SMS credits
• Provide customer support
• Improve product reliability and usability
• Prevent fraud, abuse, or unauthorized access
• Comply with legal obligations
• Send product updates or marketing messages, where permitted

You can unsubscribe from marketing communications at any time. Service-related messages, such as security alerts or check-in notifications, may still be sent when necessary to operate the service.

3. What We Do Not Do

MorrowVault handles sensitive personal information, so we want to be clear about our limits.

We do not sell your personal data.

We do not use your vault content for advertising.

We do not show your vault content to trusted contacts before your release rules are met.

We do not require live location tracking for core check-in features.

We do not build advertising profiles from your private messages, files, or vault items.

We do not access vault content manually except when necessary to provide support, investigate abuse, comply with law, or protect the security of the service.

4. How Trusted Contact Notifications Work

When you add a trusted contact, you are responsible for ensuring you have the right to provide their contact details to MorrowVault.

We may use trusted contact information to:

• Send alerts if your check-in rules are missed
• Send verification messages
• Provide access instructions
• Notify contacts about information you have chosen to release
• Prevent abuse or unauthorized access

Trusted contacts may receive limited information about you, such as your name, the fact that you added them as a trusted contact, and the message or instructions you chose to share.

They will not receive vault content unless your configured release rules are met.

5. How Vault Release Works

Your vault content remains private unless release conditions configured by you are met.

Depending on your settings, release conditions may include missed check-ins, waiting periods, contact verification, or other rules available in the service.

We may send reminders before a release process continues. This helps reduce accidental releases caused by forgotten check-ins, travel, device loss, or temporary unavailability.

You are responsible for keeping your check-in rules, trusted contacts, and vault content accurate and up to date.

MorrowVault does not replace a will, trust, power of attorney, advance directive, or professional legal advice.

6. When We Share Information

We share information only as needed to operate MorrowVault, comply with law, or protect users.

We may share information with:

Service Providers

We use trusted vendors to help operate the service, such as:

• Cloud hosting providers
• Database and storage providers
• Email providers
• SMS or phone notification providers
• Payment processors
• Analytics providers
• Error monitoring tools
• Customer support tools

These providers may process information only as needed to provide services to us.

Trusted Contacts

We share information with trusted contacts only according to your settings, release rules, and notification preferences.

Legal and Safety Reasons

We may disclose information if we believe it is reasonably necessary to:

• Comply with applicable law, regulation, court order, or legal process
• Protect the rights, safety, or property of users, MorrowVault, or others
• Investigate fraud, abuse, security incidents, or misuse of the service
• Enforce our terms or policies

Business Transfers

If MorrowVault is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction. We will take reasonable steps to protect user information and notify users where required by law.

7. Analytics and Cookies

Our website and app may use cookies or similar technologies to:

• Keep you signed in
• Remember preferences
• Understand page visits and product usage
• Measure waitlist or marketing performance
• Improve reliability and user experience

We do not use vault content for advertising analytics.

You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

8. Data Retention

We keep information only as long as needed for the purposes described in this policy, unless a longer retention period is required by law.

Typical retention periods include:

• Waitlist information: retained until launch, unsubscribe, or deletion request
• Account information: retained while your account is active
• Check-in and notification records: retained for reliability, audit, and security purposes for a limited period
• Vault content: retained until you delete it, delete your account, or your plan expires under our applicable policies
• Payment records: retained as required for tax, accounting, and legal purposes
• Support messages: retained as needed to provide support and maintain records

When you delete vault content, we remove it from active systems. Backup copies may remain for a limited period before being overwritten or deleted according to our backup schedule.

9. Security

We use technical and organizational measures designed to protect personal information, including:

• Encryption in transit
• Access controls
• Authentication protections
• Provider-level infrastructure security
• Monitoring for abuse and reliability issues
• Limited internal access to user data

No online service can guarantee perfect security. You are responsible for keeping your login credentials safe and maintaining access to your email, phone, and authentication methods.

If you believe your account or vault may have been accessed without permission, contact us immediately at support@morrowvault.com.

10. Your Choices and Rights

Depending on where you live, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Export certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Delete your account

You can manage some information directly in your account settings. For other requests, contact us at support@morrowvault.com.

We may need to verify your identity before completing certain requests.

11. Account and Vault Deletion

You may request deletion of your account.

When your account is deleted, we will delete or de-identify personal information associated with your account, unless we need to retain certain information for legal, security, fraud prevention, payment, or backup purposes.

Deleting your account may also delete your check-in plans, trusted contact settings, vault items, and release rules. Once deleted, this information may not be recoverable.

12. International Users

MorrowVault may process and store information in countries other than where you live.

If you use MorrowVault from outside the country where our servers or service providers are located, your information may be transferred internationally. We take steps designed to protect personal information in accordance with applicable law.

13. Children

MorrowVault is not intended for children under 13, or the minimum age required by applicable law in your location.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us at support@morrowvault.com, and we will take appropriate steps to delete it.

14. Sensitive Information

MorrowVault may allow users to store sensitive personal information in vault items. You should only upload information that you are comfortable storing in the service and sharing under the release rules you configure.

You are responsible for deciding what to store, who should receive it, and whether MorrowVault is appropriate for your legal, financial, medical, or personal planning needs.

Do not use MorrowVault as the only place where legally required documents, emergency medical instructions, or critical access information are stored.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will take reasonable steps to notify you, such as by posting the updated policy on our website, updating the ”Last updated” date, or sending a notice through the service.

Your continued use of MorrowVault after an update means you accept the updated policy, where permitted by law.

16. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your personal information, contact us at:

MorrowVault

Email: support@morrowvault.com